The eProcess Edge: Creating Customer Value & Business in the Internet Era - Hardcover

Extensive hype and overvaluation of companies engaged in eBusiness have raised much concern in top management and financial circles. This book is one of the strongest to help nontechnical managers get beyond the hype to understand the permanent value that will come from applying the Internet to core processes in every kind of business,old and new - Mario Marino,Chairman of the Morino Institute and former Chairman,Legent Corporation.

This work focuses on teaching IT leaders how to implement hyper-efficient business processes in the e-commerce market, and the second book in the ComputerWorld Books for the IT Leaders series. Companies are jumping onto the e-commerce bandwagon, but are struggling to remain profitable. Competitors are attacking, customers are gaining power and pricing power is tumbling. If you want to sell products and services over the Internet, you must slash costs and automate as many basic business functions as possible to remain profitable. No company over the next five years can afford to ignore cost of sales and the need to implement business processes to radically reduce costs. This resource should provide them with that help.