Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits, 2nd Edition - Hardcover

"Roters and Hall describe ways to improve doctor and patient communication, specifically sociodemographic and contextual aspects of how doctors and patients behave, what happens during a medical visit, and valuable results of improving interactions. They examine methods for improvement, prototypes of model interactions, social and personal characteristics that affect behavior, information exchange, patient satisfaction, and the consequences of communication. This updated edition includes new chapters and sections on the influence of a physician's race, ethnicity, and gender. Both author and subject indexes are provided." - SciTech Book News "[R]oter and Hall's book is readable and informative for those new to the field. But first and foremost, it is a must for researchers. Rather than filling their pages with lengthy tables summarizing findings of individual studies, the authors present their conclusions and highlight them with detailed descriptions of a few comprehensive and well-conducted studies. They provide references for summary reviews....I hope physicians and psychologists, as well as patients, will read and learn from this seminal book." - Psyccritiques "For this thoroughly updated and expanded second edition of a 1992 book, Roter and Hall draw on their studies in the field of medical communication, as well as on many other research papers (there is a 28-page bibliography of citations). Their decision to revamp the text comes in the wake of new competency requirements for medical school graduates, including interpersonal communication. The focus is on talk, e.g., nonverbal cues between doctors and patients, including how a physician's characteristics influence his or her communication. One section investigates what the research literature has concluded about medical visits (e.g., that much information is withheld during visits). The authors finish by detailing prospects for improved talk and throughout give conclusions and statements to help modify and improve practice. Although general readers will find the information interesting, this is an excellent textbook that gathers all the work on the subject in one place. Recommended for academic, medical, and special collections with a specific interest in patient empowerment and communication in medical settings." - Library Journal

The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. This updated edition of a widely popular book sets out specific principles and recommendations for improving doctor-patient communications. It describes the process of communication, analyzes social and psychological factors that color doctor-patient exchanges, and details changes that can benefit both parties. Medical visits are often less effective and satisfying than they would be if doctors and patients better understood the communication most needed for attainment of mutual health goals. The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. Talk, on both verbal and non-verbal levels, is shown by extensive research to have far-reaching impact. This updated edition of a widely popular book helps us understand this vital issue, and facilitate communications that will mean more effective medical care and happier, healthier consumers. Roter and Hall set out specific principles and recommendations for improving doctor-patient relationships. They describe the process of communication, analyze social and psychological factors that color doctor-patient exchanges, and detail changes that can benefit both parties. Here are needed encouragement and principles of action vital to doctors and patients alike. far-reaching impact.