Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) - Softcover
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CUSTOMER SERVICE IS AT THE CENTRE OF MANY RECENT CHANGES IN WORK AND ORGANISATIONS AND IS OFTEN CELEBRATED AS BEING OF BENEFIT TO ALL. THIS BOOK EXPLORES THE REAL NATURE OF CUSTOMER SERVICE FROM DIFFERENT CRITICAL PERSPECTIVES DRAWING ON A WIDE RANGE OF SECTORS INTERNATIONALLY.<BR><BR>A PROVOCATIVE AND INSIGHTFUL WORK AIMED AT STUDENTS OF ORGANISATIONS AND MANAGEMENT AS WELL AS THOUGHTFUL PRACTITIONERS.
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Reseña del editor:
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Biografía del autor:
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
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- VerlagRed Globe Press
- Erscheinungsdatum2003
- ISBN 10 0333946073
- ISBN 13 9780333946077
- EinbandTapa blanda
- Anzahl der Seiten228
- HerausgeberSturdy Andrew, Gruelis Irena, Willmott Hugh
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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
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Red Globe Press
(2001)
ISBN 10: 0333946073
ISBN 13: 9780333946077
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Buchbeschreibung Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Artikel-Nr. GOR004315337
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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
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Buchbeschreibung Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780333946077. Artikel-Nr. 9607785
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Customer Service: Empowerment and Entrapment
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Buchbeschreibung Zustand: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780333946077. Artikel-Nr. 9359620
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