Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients: The Art of Finding and Keeping Loyal Patients - Hardcover

Baker, SK

4

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9780787941581: Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients: The Art of Finding and Keeping Loyal Patients

Hardcover

ISBN 10: 0787941581 ISBN 13: 9780787941581

Verlag: Jossey-Bass Inc.,U.S., 1998

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STRATEGIES FOR BUILDING SATISFYING PATIENT RELATIONSHIPS NEW ENGLAND HEALTHCARE ASSEMBLY THIS BOOK FILLS A HUGE VOID IN THE AREAS OF MEDICAL EDUCATION AND THE DELIVERY OF PATIENT SERVICE. THE CLEAR ADVICE ABOUT HOW TO IDENTIFY AND RESPOND TO PATIENT NEEDS AND PREFERENCES IS ESSENTIAL READING FOR PHYSICIANS AND THOSE WHO WORK WITH THEM. IF THE PERSONAL REWARDS OF MEDICINE ARE IMPORTANT TO YOU, READ THIS BOOK. ––JOSEPH A. LIEBERMAN, III, CHAIRMAN, DEPARTMENT OF FAMILY AND COMMUNITY MEDICINE, CLINICAL PROFESSOR OF FAMILY MEDICINE, THOMAS JEFFERSON UNIVERSITY THIS IMPORTANT RESOURCE DESCRIBES HOW TO DEVELOP THE QUALITIES OF UNDERSTANDING, EMPATHY, AND COMPASSION THAT HELP TO MEET AND EXCEED PATIENT EXPECTATIONS. MANAGING PATIENT EXPECTATIONS IS FILLED WITH REALISTIC AND COST–EFFECTIVE STRATEGIES FOR MAINTAINING PATIENT SATISFACTION, CREATING LOYALTY, AND INCREASING REFERRALS. SUSAN KEANE BAKER EXPLAINS HOW TO FIND OUT WHAT PATIENTS REALLY THINK AND HOW PHYSICIANS CAN BEST RESPOND IN A VARIETY OF SITUATIONS. CO–PUBLISHED WITH THE HEALTHCARE ASSEMBLY PRESS.

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Cr�ticas:

"Winning teams depAnd on the loyalty and enthusiasm of everymember. Here, in one place, is all you need to know about creatingthat same kind of loyalty and enthusiasm in your patients andstaff." (Lou Holtz, former head football coach, University of NotreDame) "Malpractice claims are often the result of unmet and sometimesunrealistic patient expectations? with an overlay ofmiscommunication. Baker's book gives practical advice that easilytranslates into loss prevention lessons." (Peggy Berry Martin, director of education, Harvard Risk Management Foundation) "This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read this book."(Joseph A. Lieberman, III, M.D., M.P.H., chairman, department offamily and community medicine, clinical professor of familymedicine, Thomas Jefferson University)

Rese�a del editor:

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book. -Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson UniversityThis important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

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