Emotion in Organizations - Softcover

`The present edited volume... is both welcome and long overdue... the book certainly does provide a wealth of fascinating case studies. The quoted informants (including the authors themselves) have lots of interesting things to say about their personal experiences of `emotion' in organizational life... we are left with a rich variety of building materials' - The Occupational Psychologist

`This collection of original essays is really very interesting. Its range of explorations of the role of emotions in a variety of organisational settings, explored from a multitude of perspectives, means that the reader never becomes bored and it should appeal not only to specialists but also to anyone who has experienced organisational life.' - Work, Employment and Society

`Engrossing' - The Washington Post

`The book has an important message about emotion that needs to be heard by organizational researchers. It puts individual emotion, emotion work, and emotional labor in the context of various workplace relations and offers much detailed illustrative material on the possible role of emotion in what typically appear as cognitive or behavioral processes in organizational analyses. The book contributes to an emerging field with rough edges but also much potential, and it should serve as a useful stimulus for researchers beginning to think about and analyze the role of emotion in work relationships or contexts' - Industrial and Labor Relations Review

`This book will introduce students of organizations and management to an area of analysis which has so far failed to penetrate the somewhat limited parameters of management as an academic discipline' - Health and Social Care in the Community

`The book demonstrates the potential breadth of the study of emotions in organizations; and, indeed, it serves to stretch the boundaries of organizational behavior's domain' - Contemporary Psychology

`This is an intriguing book. It causes the reader to think at length about its central theme - what is the role of emotion in organizations?.... I reiterate that this is an intriguing book. Facets of emotionality are explored in a wide variety of organizational settings from businesses to hospitals to universities. Although there was no real attempt to create an integrated theory of organizational emotion beyond what was borrowed from Freud and constructionism, that was not the intention of the book. The editor wanted to create a "pathbreaking" work, and he has definitely succeeded in introducing a new area of thought to the organizational literature' - Personnel Psychology

`Offers an important contribution to the study of emergent changes in the sociology of organizations, especially organizational change. It challenges the reader to reconceptualize certain fundamental assumptions about organizations and organizational behavior, namely the occurrence and function of emotions in organizations.... In short, this collection of essays leads the reader into an exciting frontier of important sociological challenge and growth.... All-in-all, this book was engrossing, inspiring, and challenging. It stands as a must for anyone interested especially in organizations, and organizational change, but also is important for anyone seeking insights into cutting-edge developments in sociology' - Clinical Sociology Review

`There is little doubt that the topic of emotion in organizations will become increasingly important - this book is certainly a contribution to that process, and to the more general process of understanding everyday life in organizations' - Journal of Occupational and Organizational Psychology

`I... think that not enough is said or written in organizational theory and research about emotions in organizations. For these reasons I welcome this book, and would like to promote anything that addresses these issues. This collection of essays does a fine job of sensitizing the reader to the breadth and depth at which organizational analyses need to be conducted in order to appreciate the emotionality of organized social forms' - Organization Studies

'...it is well organized and introduced and the theoretical and empirical variety means that there is much to learn from it, particularly for those new to the area' - Management Learning

`[This book] has played a major role in legitimizing the study of emotion at the organizational level of analysis and moving it from the home to the workplace... all chapters are grounded firmly in the analysis of discourse and so are splendidly compatible with the basic assumptions of communication scholars' - Communication Theory

The introduction explores the ways in which issues of emotion permeate central themes of organizational analysis, such as language, culture, identity, power and control. Contributors then draw on a number of case studies to examine such issues as: the relations among bureaucracy, rationality and emotion in organizations; masculinity and the gendered nature of emotional control; how organizational order, `effectiveness and commitment' are sustained by various forms of emotion, work and labour; and the narcissistic underpinnings to aspects of expression and emotion management in organizations. The book concludes by laying out an agenda for further work and research in the field.