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Covers 100% of exam objectives, including Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, and much more.... Includes online interactive learning environment with
+ More than 90 electronic flashcards
+ Searchable key term glossary
Your Comprehensive Companion Guide for the Intermediate ITIL® Service Lifecycle Exams
The ITIL Intermediate Certification Companion Study Guide provides 100% coverage of all five ITIL v3 Service Lifecycle exams, based on the 2011 syllabus: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Understand each area of the syllabus through detailed instruction on all concepts and process areas. Specific syllabus elements are illustrated with real-life examples, and critical terms are highlighted to emphasize their importance on the exams. Clear, concise language helps you fully grasp the fundamentals, and linking concept to practice helps you understand the importance of what you're learning in real IT service scenarios.
Coverage of 100% of all Intermediate Lifecycle exam objectives in this Study Guide means you'll be ready to take each of the five exams. For each lifecycle stage, you will understand
Interactive learning environment
Take your exam prep to the next level with Sybex's superior interactive online study tools. To access our learning environment, simply visit http://sybextestbanks.wiley.com, type in your unique PIN, and instantly gain access to:
The ITIL® qualification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. There are five certification levels within the scheme:
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Buchbeschreibung Zustand: Good. Most items will be dispatched the same or the next working day. Annotations to some page edges/pages, may include notes, highlighting or underlining. Artikel-Nr. wbs6888950744
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Buchbeschreibung Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1750grams, ISBN:9781119012214. Artikel-Nr. 9501580
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