Office: Technology and People (Classic Reprint) - Softcover

Excerpt from Office: Technology and People

Discussions of office technology are marked by a radical vocabulary. "The Third Industrial Revolution", "The Information Economy" and "The Office of the Future" are the rallying cries. Terms such as "productivity", "integration", "communication" and even "information" are used almost axiomatically, with little effort at definition.

Whether they take a positive or negative view of its likely impacts, the discussions share assumptions that office technology- word processing, data storage and enquiry tools, communications networks, facsimile, teleconferencing, and so on- will be a major, highly visible force in the coming decade.

(1) It is seen by proponents as the solution to the productivity "problem" of secretarial, clerical and managerial work.

(2) The decreasing cost, increasing variety, and ubiquity of the technical building blocks provide an impetus to their use in almost every organizational function. They will link the home with the workplace, the customer with the organization, and the individual with a computer-mediated* society.

(3) Information activities are viewed as dominating our economy, our society, and our future depending on how well we manage them.

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