Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking - Hardcover

Chapter 1: Introduction Chapter 2: Challenges Facing the Trucking Industry Chapter 3: Quality as a Framework for Improvement Chapter 4: Principle 1: Customer Focus Chapter 5: Principle 2: Leadership Chapter 6: Principle 3: Involvement of People Chapter 7: Principle 4: Process Approach Chapter 8: Principle 5: Approach to Management Chapter 9: Principle 6: Continual Improvement Chapter 10: Principle 7: Factual Approach to Decision Making Chapter 11: Principle 8: Mutually Beneficial Supplier Relationship Chapter 12: Benefiting More from the Eight Quality Management Principles Chapter 13: Shifting Gears

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily shift gears to make these tools a part of the company culture.