Understanding street-level bureaucracy - Softcover

"Much of the work of government is done at the street level, where public administrators meet clients and make crucial decisions for and about those clients. This book helps us greatly in understanding that level of government and its importance" Guy Peters, University of Pittsburgh "This book provides a collection of state of the art contributions in the field of professionalism. It is indispensable for anyone interested in the functioning of front line workers, case workers and 'street level bureacrats' in recent times." Rene Torenvlied, University of Twente, the Netherlands

Understanding street-level bureaucracy gathers internationally acclaimed scholars to provide a state of the art account of theory and research on modern street-level bureaucracy, filling an important gap in the literature on public policy delivery and making it valuable text for students and researchers of public policy, public administration and public management.