Do it Right!: Best Practices for Serving Young Adults in School and Public Libraries (Teens @ the Library) - Softcover

Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique to serving this population.

Patrick Jones has experience of teaching in both primary and secondary schools, and subsequently became a head teacher of a primary school. He has undertaken advisory work and run local authority courses on music education. Most recently he has joined the Institute of Education at Manchester Metropolitan University as a senior lecturer teaching music education for generalists and specialist music courses, as well as art education and professional studies. He is leader for the PGCE Primary Programme at the MMU Didsbury site.