Fair Talk: Three steps to powerful feedback - Softcover

Employees around the world are deprived of honest objective feedback, and the higher you go in the organisation, the less feedback you are going to get. Researchers confirmed that the less facetime employees have with their managers, the more impact seeking and receiving feedback will have on their performance. Gorbatov and Lane propose a simple, systematic approach to giving fair and honest feedback, in ways that improve performance and prove that, if done properly, feedback simultaneously improves performance while engaging and developing employees.

Sergey Gorbatov is an adjunct professor at IE Business School and Director General Manager of Development at AbbVie in Madrid, Spain. Angela lane is Vice President of Talent and Development at AbbVie in Chicago, Illinois. The authors have written for MIT Review, Dialogue, and the International Society for Performance improvement on the topic of feedback.