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Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Buch
Zustand: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Good. Used book that is in clean, average condition without any missing pages.
Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: Better World Books, Mishawaka, IN, USA
Buch
Zustand: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Verlag: Harvard Business Review Press (edition ), 2023
ISBN 10: 164782494XISBN 13: 9781647824945
Anbieter: BooksRun, Philadelphia, PA, USA
Buch
Paperback. Zustand: As New. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
Verlag: Harvard Business Review Press, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: medimops, Berlin, Deutschland
Buch
Zustand: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Verlag: Harvard Business Review Press, United States, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Buch
Paperback. Zustand: Very Good. Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance -- for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: * How do customers define "excellence" in your offering? Is it convenience? Friendliness? Flexible choices? Price? * How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? * How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? * How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Verlag: Harvard Business Review Press, 2020
ISBN 10: 1633697045ISBN 13: 9781633697041
Anbieter: medimops, Berlin, Deutschland
Buch
Zustand: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Verlag: Harvard Business Review Press, 2021
ISBN 10: 1647822130ISBN 13: 9781647822132
Anbieter: Monster Bookshop, Fleckney, Vereinigtes Königreich
Buch
paperback. Zustand: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE.
Verlag: Harvard Business Review Press 2020-06-16, Boston, 2020
ISBN 10: 1633697045ISBN 13: 9781633697041
Anbieter: Blackwell's, London, Vereinigtes Königreich
Buch
hardback. Zustand: New. Language: ENG.
Verlag: Harvard Business Review Press 2012-02-07, Boston, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: Blackwell's, London, Vereinigtes Königreich
Buch
hardback. Zustand: New. Language: ENG.
Verlag: Harvard Business Review Press 2023-10-03, Boston, 2023
ISBN 10: 1647822874ISBN 13: 9781647822873
Anbieter: Blackwell's, London, Vereinigtes Königreich
Buch
hardback. Zustand: New. Language: ENG.
Verlag: Harvard Business Review Press, 2020
ISBN 10: 1633697045ISBN 13: 9781633697041
Anbieter: Monster Bookshop, Fleckney, Vereinigtes Königreich
Buch
Hardcover. Zustand: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE.
Verlag: Harvard Business Review Press, 2023
ISBN 10: 1647822874ISBN 13: 9781647822873
Anbieter: Monster Bookshop, Fleckney, Vereinigtes Königreich
Buch
hardcover. Zustand: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE.
Verlag: Harvard Business Review Press, 2023
ISBN 10: 1647822874ISBN 13: 9781647822873
Anbieter: AHA-BUCH, Einbeck, Deutschland
Buch
hardcover. Zustand: Gebraucht. Gebraucht - Sehr gut SG - leichte Beschädigungen oder Verschmutzungen, ungelesenes Mängelexemplar, gestempelt - Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change-with a radical approach that moves fast, builds trust, and accelerates excellence.Speed has gotten a bad name in business, much of it deserved. When Facebook made 'Move fast and break things' an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. A certain amount of wreckage is the price we have to pay for inventing the future.Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed-and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the trade-off between speed and excellence is false. The best change leaders solve hard problems with fierce urgency while making their organizations-employees, customers, and shareholders-even stronger. They move fast and fix things.Based on their work with fast-moving companies such as Uber, Riot Games, and ServiceNow, Frei and Morriss reveal the five essential steps to moving fast and fixing things. You'll learn to:Identify the real problem holding you backBuild and rebuild trust in your companyCreate a culture where everyone can thriveCommunicate powerfully as a leaderGo fast by empowering your teamWith a one-week plan to fix your problems on a fast cycle time of one step per 'day,' this book is your guide to maximizing impact and reinventing your approach to change. By the end of the week, you won't just have a road map for solving your company's toughest problems-you'll already be well on your way, improving your company at exhilarating speed.
Verlag: Harvard Business Review Press Feb 2012, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: AHA-BUCH GmbH, Einbeck, Deutschland
Buch
Buch. Zustand: Neu. Neuware - Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In 'Uncommon Service,' Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: - How do customers define 'excellence' in your offering Is it convenience Friendliness Flexible choices Price - How will you get paid for that excellence Will you charge customers more Get them to handle more service tasks themselves - How will you empower your employees to deliver excellence What will your recruiting, selection, training, and job design practices look like What about your organizational culture - How will you get your customers to behave For example, what do you need to do to get them to treat your employees with respect Do you need to make it easier for them to use new technology Practical and engaging, 'Uncommon Service' makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.
Verlag: Harvard Business Review Press, 2023
ISBN 10: 164782494XISBN 13: 9781647824945
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. Collaborator. Communicator. Connector. Coach.As a mid-level manager, you re being tasked with more than ever before. You re expected to lead innovation, develop talent, execute on strategy, create an inclusive culture, and help your people .
Verlag: Harvard Business Review Press, 2021
ISBN 10: 1647822130ISBN 13: 9781647822132
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. A year s worth of management wisdom, all in one place.We ve reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving .
Verlag: Harvard Business Review Press, 2023
ISBN 10: 1647825245ISBN 13: 9781647825249
Anbieter: moluna, Greven, Deutschland
Buch
Kartoniert / Broschiert. Zustand: New. Business success begins with trust.Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers trust maintain better rela.
Verlag: Harvard Business Review Press, 2020
ISBN 10: 1633697045ISBN 13: 9781633697041
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss. Financial TimesLeadership .
Verlag: Harvard Business Review Press, 2023
ISBN 10: 1647822874ISBN 13: 9781647822873
Anbieter: moluna, Greven, Deutschland
Buch
Gebunden. Zustand: New. Bestselling authors and cohosts of the TED podcast Fixable, Frances Frei and Anne Morriss reinvent the playbook for how to lead change-with a radical approach that moves fast, builds trust, and accelerates excellence.Speed has gotten.
Verlag: Ingram Publisher Services, 2012
ISBN 10: 1422133311ISBN 13: 9781422133316
Anbieter: moluna, Greven, Deutschland
Buch
Zustand: New. Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon,.